Terms of Service

These Terms apply to a member once they have been posted on the service and the member has confirmed them during registration or any required renewed-consent process. The Company records the time of consent and the applicable version.

The Company may amend these Terms to the extent permitted by applicable law. The effective date and reasons for amendment will be posted on the service and communicated through a verifiable method, such as the registered email address, at least 7 days before an ordinary change and at least 30 days before a material change or one disadvantageous to members.

Members who do not agree to amended Terms may terminate their service agreement before the effective date. Separate consent will be obtained for changes imposing new obligations or requiring express renewed consent. Orders for which the quotation was accepted before the amendment remain subject to the Terms applicable at that time, unless otherwise required by law or agreed by the parties.

At the customer’s request, NexSupply purchases products in China, checks supplier materials, conducts inspections and local processing, and coordinates international transport and customs-clearance schedules. The scope is confirmed in the quotation for each order.

Contractual roles, such as seller, manufacturer, purchasing agent and importer, and responsibility for tax payments may differ according to the order arrangement and are stated in the quotation. Unless separately agreed in writing, the customer is the importer and NexSupply is not the product manufacturer.

For matters requiring confirmation with a seller in China, such as defective or incorrect goods, NexSupply discusses replacement, replenishment or refunds with the seller and shares progress records with the customer. This provision does not exclude NexSupply’s liability for intentional misconduct or negligence in its own work, or its liability under applicable law.

Consultation, submission of an inquiry and the initial review are free of charge. Submission alone does not initiate payment, an order or paid work. Where paid research, samples or on-site work are required, the scope and costs are explained in advance.

The customer must provide accurate product names, variants, quantities, intended use, recipient details and customs information. After the Company reviews the information, issues a quotation and obtains the customer’s acceptance, the order contract is formed when payment or the commencement conditions specified in the quotation are confirmed. No order is placed with the seller in China before that point.

Quotations, work specifications, dispatch approvals and agreed changes are provided in electronic documents that can be saved. Unclear or changed information is reconfirmed before the next stage.

The quotation separately identifies items that can be confirmed, including product costs, service fees and VAT, delivery within China, inspection and local processing. Items that cannot readily be confirmed in advance, such as international freight, customs duties, import VAT, customs clearance, storage and domestic delivery, are shown with estimated amounts and calculation bases.

Where conversion to Korean won is required, the quotation states the exchange rate, reference time and whether fees are included, and the customer’s confirmation is obtained. If measured weight or volume, product classification or third-party charges change an estimate, the calculation basis and difference are explained.

As a rule, additional costs not included in the approved quotation are incurred only after the reason and amount have been notified in writing and the customer’s consent has been obtained. Where obtaining prior consent is impracticable in order to prevent further loss or statutory surcharges, the minimum necessary measures and supporting evidence are communicated immediately. Any settlement difference is collected or refunded together with an itemised statement.

An order may be cancelled without charge before payment. Even after payment, if payment to the seller in China or the agreed paid work has not begun, the amount will be refunded less any actual, unrecoverable costs incurred in payment or currency exchange.

An individual consumer may exercise the right of withdrawal under applicable law within 7 days after receiving the electronic document containing the contract terms. If the supply of goods begins later, the period is 7 days from receipt of the goods or commencement of supply. If performance differs from the description, advertising or contract, withdrawal is available within 3 months of receipt and within 30 days after the consumer became, or could have become, aware of the discrepancy.

Statutory exceptions, including individually ordered, manufactured or processed goods at the customer’s request where withdrawal is expected to cause substantial loss that would be difficult to recover, apply only to the extent that the reasons were prominently identified in the quotation or work specifications before ordering and separately acknowledged.

For business-purpose orders, the outcome of cancellation or return may vary according to the order quotation, work specifications and the seller’s return terms. Where the seller’s approval is required after payment to the seller in China, the Company takes the necessary steps to seek approval and communicates progress. These conditions do not restrict an individual consumer’s statutory rights.

Any actual costs deducted are presented in a verifiable, itemised statement, such as return freight to and from China, remittance and currency-exchange fees, completed inspection, packaging or labeling work, and materials used. Return costs where goods do not conform to the contract or withdrawal results from the Company’s responsibility are governed by applicable law.

Refunds for an individual consumer’s lawful withdrawal are processed within 3 business days from the date prescribed by applicable law. Other agreed cancellations are refunded through the original payment method within 3 business days after the refund amount is confirmed. If that is not possible, payment is made to an account agreed with the customer. Requests may be submitted through workspace order messages or the operations email address.

Cancellation and refund inquiries: k.myungjun@nexsupply.net

Where the Company causes loss to a customer through intentional misconduct or negligence in work it performs directly, it is liable in accordance with applicable law and the individual contract.

Loss, damage and transport incidents are handled after reviewing the actual payment and customs-declared values, transport insurance coverage, and investigation results from the seller and carrier. Such third-party procedures do not exclude the Company’s liability for its own intentional misconduct or negligence, or statutory rights afforded to individual consumers and others.

A customer may be responsible for loss directly caused by false information, unauthorized use of trademarks or designs, or instructions maintained after a written warning, after the cause and actual extent of the loss have been established.

Service inquiries and complaints may be submitted by operations email or workspace order messages. As a rule, the Company responds within 3 business days of receipt with acknowledgement, progress or a request for additional information.

Individual consumer disputes that cannot be resolved through discussion may be referred to the 1372 Consumer Counselling Center, the Korea Consumer Agency’s consumer redress service, or dispute mediation under applicable law.

These Terms and individual orders are governed by the laws of the Republic of Korea. If litigation is necessary, jurisdiction is determined under applicable law, including the Korean Civil Procedure Act.

If the quotation, work specifications or dispatch approval confirmed by the customer for an individual order differ from these Terms, the individual agreement takes priority only in relation to that order’s specific products, scope, costs and schedule.

However, an individual agreement does not exclude or change to the customer’s disadvantage mandatory legal provisions, individual consumers’ withdrawal or refund rights, the Company’s liability for intentional misconduct or negligence, or the customer’s dispute-resolution rights.

Conditions disadvantageous to the customer or not ordinarily foreseeable are prominently disclosed and separately acknowledged before ordering.